By hiring your services to us −
There is no investment on infrastructure required. We have the entire available & necessary infrastructure to support your needs through remote service. We only want you to have an Internet connection & PCs or Servers that require technical services and the process, policy and procedural information that is needed to answer your customer queries. You'll be glad to know that we're not charging you anything for the infrastructure; you only have to pay for the services you require.
We are different because we know that it is your business which runs our business, so we strive hard to give your business an edge through our solutions and we know that if you succeed we will succeed ALWAYS.
You can check the capabilities of our agents anytime.
We provide 1 week no obligation trial run for a new process.
Our support centre is based in New Delhi, INDIA. We are in this business from 10 years & have list of credentials to our credit.
We have close to 200 Employees.
We do not outsource our jobs. The employees are in our direct payroll.
Every employee is capable of speaking, writing as well as reading English fluently. Apart from that we employ graduates in computer science or relevant fields. In addition to this many hold professional certifications like RHCE. RHCT, CCNA, MCSE, MCP etc.
For every new process initially we provide a week's trial and after the confirmation of the process our client is entitled to receive two weeks credit. Although it's a month-to-month payment, we send Invoices 15 days prior to the start of next month service.
We accept payments through PayPal, Cheque, credit card payments and wire transfer for those who are located in US.
Annual and monthly
Yes. We do
Yes we do.
Nope!! We do not charge any Setup Fee for support services.
We do not have any hidden costs. You only pay for the services you receive.
They are the perfect example of reliability, professionalism, and hard work. Price is higher than alternative contractors who work for me, but One of the best experiences on Elance and would like to work with them again.
Always get a good and thorough job from these guys. Thanks for being a great 'elancer' over the years. I will always use you again and again.
Sumit leads an excellent team of dedicated and focused business support staff. We would highly recommend them.